Clinical Management and Patients Portal
With technological advancements, healthcare organizations find e-ClinicalWork Patient Portal efficient since it reduces office workload to a one man job. From the basic understanding, e-ClinicalWork Patient Portal is like a website, which offers a gateway into medical records of every patient. As part of the Urban Health Information Department, my core responsibility is to link with my two supervisors, Alison Connelly, Clinical System Administrator, and Laura Toro, Informatics Department in ensuring that through the Patients Portal, the organization provides a self-service option on a 24-hour basis to clients. The rising demand for effective, efficient and timely delivery of health care services is the major reason for including Patients Portal in healthcare operations and gives customers the option of meeting their clinical officers at their own convenience, outside the 14-hours normal operational time, and with little pursuit from nurses.
The kind of responsibilities one performs as an administrator of the patient portal are outlined within regular operational manuals and will not only have an impact on the health of patients but also on the performance and returns of the healthcare unit. As planned by the healthcare managers, Patient Portal facilitates clinical processes like e-registration, financial clearance, clear records of medical history, patients’ appointments scheduling and confirmation of requests, patient specialty referrals, notification of test results and tracking, communication between patients and health care providers, payment of bills online and renewal of patients prescriptions. One important step in developing patients’ portal is to create an email, allow the patients to log in and respond to privacy and security settings. For the process to be successful, the customer must be in a position to create his or her domain name or user name and a password that can easily be remembered. Once the portal is developed, the customer is assumed to have undergone all the registration processes and therefore will receive regular updates concerning his or her health status. The communication role is managed within the portal and information must be sieved to the level that patients can easily understand their own.