Homework Question on Quality Assessment in Health Service Organizations
- Explain..Quality assessment in a Health Care System focusing on the improvement of service delivery.
Homework Answer on Quality Assessment in Health Service Organizations
When describing aspects of quality assessment in a health care system the main focus is relied on improving the service delivery and ensuring that the most appropriate interventions and technological innovations are adopted to enhance best practices in the field. In a business set-up quality assessment is done to ensure that an organization realizes maximum profits as well as increase its customer base.
Health care systems assess quality depending on the reception of health care practitioners, the patients as well as the community within which these healthcare systems operate. A business related organization on the other hand assesses quality through their customers, competitors as well as employees.For a health system, carrying out a quality assessment exercise leads to the understanding of the measurable outcomes in health service provision, this knowledge is also important as we are able to compare the effects of the various changes in treatment through the empirical outcomes and be able to provide optimal care to patients while maximizing the use of the scarce resources available.
Unlike the business model of assessment, the health quality assessment model has four levels; macro-level, it is the responsibility of government at the national level to ensure that qualities are implemented to formulate supportive policies, regional entities such as state governments in the US need to ensure performance monitoring and help to implement national policy, health care organizations and their representatives such as hospital associations can help to measure quality at the organizational level and “micro-system” level where patient care services are provided to individual patients.