History of Management
Management of a business holds a crucial role in the success of the business and the development of a positive culture that encourages growth and development (Gollenia, 2016). The management was formed based on the available roles and responsibilities for running the coffee shop. In the initial stages of the business, the objective was to determine the best initial stages of management and running of the business. This included decisions related to the first inventory for the business, the layout, and working shifts for the employees. As a result, one manager was hired to take charge of operations. Another manager was to take the role of providing directions on the branding of the business, marketing, and promotion. Being a start-up, the business had to standout so as to attract its first customers. Therefore, a marketing manager was employed. After the shop began operations, the financial sector was in need of an independent body that would review the revenue generated on a daily basis and develop reports to be used for evaluations of performance. The last manager employed was the finance manager.
Roles and Responsibilities of the Managers
The operations managers assumed the role of evaluating the progress of the company and providing the CEO with updates on areas the company is not performing as per expectations. This included providing information on the way the business is operated on a daily basis and ways that changes can be made to increase the productivity of the company. At the beginning, there were 6 staff, but with the increase in operations and customers the operations manager considered adding the number of staff to 16. Another role of the operations manager was to ensure that daily operations as in line. The business entered the market with the promise of offering customers quality services. As a result, the workers employed had to have skills on the operations of a coffee shop and be ready to influence innovation and competition within the market. The role of selecting the right workers was part of the responsibilities of the operations manager.
The marketing manager was tasked with the roles of developing the brand of the business. According to O’Cass and Sok (2013), a marketing manager takes the role of developing a culture and brand in the market that is unique to a business. In the coffee shop, the marketing manager assumed the role of providing advice on the best layout of the shop, the logo of the shop, its theme, and the best approaches the shop can market itself in the different platforms such as social media. At the same time, the marketing manager took the role of customizing the brochures of the business and the flyers that were being supplied to the different targeted population of the business.
The finance manager is a manager within an organization in charge of the revenues attained by the organization (Coleman, 2014). For the coffee shop, the finance manager was responsible for providing advice on the best approaches for ensuring the finance are recorded and all the operations are charged as per the standard rates in the market. One advice he offered was the installment of the POS (Point of Sale) systems rather than the traditional aspects of sale.
The best approach to ensuring efficient decision-making process in the business is to consider evidence-based outcomes and information collected within the business (Ferrell, 2015). For the coffee shop, the decisions made were all based on issues identified rather than hypothetical issues and scenarios. This gave the managers a chance to evaluate possible approaches to attaining outcomes based on the available resources and the personnel at the organization. The benefit is that there are no cases of wrong decisions and time wastage in deciding the best solution to an issue.
Coleman, L. (2014). Why finance theory fails to survive contact with the real world: a fund manager perspective. Critical Perspectives on Accounting, 25(3), 226-236. Retrieved from https://www.sciencedirect.com/science/article/pii/S1045235413000166
Ferrell, O. C. (2015). Business ethics: Ethical decision making & cases. Ontario: Nelson Education. Retrieved from www.semesteratsea.org/wp-content/uploads/2014/12/Duran_SEMS-3500_Business-Ethics1.pdf
Gollenia, L. A. (2016). Business transformation management methodology. New York: Routledge. Retrieved from https://www.amazon.com/Business-Transformation-Management-Methodology-Axel-ebook/dp/B00AFB19M2
O’Cass, A., & Sok, P. (2013). Exploring innovation driven value creation in B2B service firms: The roles of the manager, employees, and customers in value creation. Journal of Business Research, 66(8), 1074-1084. Retrieved from https://pdfs.semanticscholar.org/fa6f/c364bbc0e8b3bacf3ff45c40640035be9e74.pdf