Quality Assurance is a strategy employed by organizations to ensure that the quality of the products and services provided meet and exceed customer expectations. It incorporates all the policies and systematic initiatives implemented in organizations as a model for the satisfaction of customers. Quality Assurance is a continuous process that goes through a cycle, and that is continuously improved for the betterment of the business. It is the only approach in business operations that would ensure that customers get the right products in the accurate quantity, in the correct condition, at the opportune time, and in the suitable place (Hay & Strydom, 2000). For organizations making hiring decisions, quality standards are crucial aspects of consideration to ensure that the decision encompasses all the aspects of quality in regard to the service required for the business. Depending on the type of organization and the required services, these quality standards should consider the best available evidence sources of the prospective service provider’s potential, including the possibility of quantifiable quality improvements within the projected area of operation. The decisions are dependent on a number of quality standards that provide a realistic guide to the quality hiring process within every sector of the organization operations (Owen & Rogers, 1999).
The quality standards are precise statements usually provided by the International Standardization Organization (ISO) as issuance for guidelines in implementation and achievement of quality in organizations. For many organizations, hiring decisions are usually not easily settled at, but with the guidance of these standards, it is possible for organizations to make the most cost effective choices of employees. Some of the most prominent Quality Standards considered for hiring include the ISO 9000 Family of Standards. This is a three document guideline for quality management within organizations with an additional supplementary document attached to it. These standards include the ISO 9000, ISO 9001 and ISO 9004. The auditing requirement ISO 1911 is attached as the requirement for auditing of the quality management. These standards are used to define various terms within the quality assurance and management system and describe the fundamental principles of quality. The standards provide guideline for development of the Quality Management Systems which enhance continuous improvement of quality in organizations. All decisions including those of hiring are dependent on these standards (Gotzamani & Tsiotras, 1996).
In cases of instructors who do not meet quality standards, the most appropriate approach would be to implement certain quality control and improvement measures to ascertain the potential of the instructor and improve his strengths. These measures could include conducting regular assessment of the instructor using self assessment tools as well as other evaluation methods. These evaluation tools should be validated and improved on a continuous basis. However, in adverse cases that even quality improvement proves futile, then other administrative measures would be necessary. In addition, most firms or organizations do not consider hiring of substandard service thus stringent evaluation of the applicants’ potentialities should be taken into deep consideration before the hiring decisions are made (Owen & Rogers, 1999).
In conclusion, Quality Assurance, Quality control, and Quality Improvement are the most important practices and approaches towards the success of organizations. It is important that all organizations conduct continuous assessment of the quality of service within the organizations and set clear guidelines for the organization performance. These guidelines would largely enhance the effectiveness of the decisions made in the organizations.
Gotzamani, K. & Tsiotras, G. (1996). ISO 9000 as an entry key to TQM: the case of the Greek industry, International Journal of Quality cP& Reliability Management, 13(4), 64-76.
Hay, D. and Strydom, K. (2000). Quality Assessment Considerations in Program Policy Formulation and Implementation. International Journal of Quality in Higher Education, 6(3) 209-18.
Owen, M.J. & Rogers, P. (1999). Program Evaluation: Forms and Approaches, Allen & Unwin, St. Leonards.