Assignment Writing Help on Operation Management

Operation Management

Operations management is a branch of management that deals with the conversion of a wide array of organizations’ inputs, including raw materials, labor, as well as customers into meaningful outputs such as services and goods of different nature. The management aspect (OM) is a common practice in many business operations across the globe. The main concern of the department as Hill summarizes is to manage all resources effectively within the company in order to produce and deliver certain goods and services that are of beneficial impacts to the company. In this paper, I have discussed the aspect of operations management by answering certain pertinent questions concerning the same. These provide an in-depth understanding of the perspectives of operations management.

  1. What are the service management characteristics of the CSR job?

The service management characteristics of CSR are varied from one company to another depending on the company’s needs. Among the common key, services include, among others: directly or indirectly solving customers’ needs through employees management, materials, and machines supervision, information management as well as capital operations management. The management practice as Hill illustrates operate in close association with other managerial departments making it the closest department to all other departments within any organization.

  1. Define the mission statement and strategy of the Help Desk. Why is the Help Desk important? Who are its customers?

The main aim of the Help Desk is to provide relations services by adequately solving customers’ problems, claims, appeals, and other complaints related to the business activities transacted by the company. In essence, the Help Desk provides, promotes harmonious business relations between the business entity and its customers by attending to her customers and employees’ needs appropriately. In doing this, the Help Desk is the heartbeat of any company as it makes sure that the companies’ operations are kept in check (Barnes). The key customers to the Help Desk include portfolio managers, stock traders, backroom company process managers, branch bank managers, accountants, as well as trust account administrators.     

  1. How would you handle the customer affected by the inaccurate stock price in the bank’s trust account system? Would you take a passive or a proactive approach? Justify your answer?

In responding to the customer in question, I would adopt a proactive approach to providing an adequate solution to the concerned customer. This is because the key role of the Help Desk is to provide adequate, relevant, accurate and speedy help to the customers’ varied needs. Owing to the urgency of the matter in question, a proactive approach will satisfactorily cater for the customer’s needs. 

  1. Using the data on the call volume in the accompanying table, how would you forecast short term demand
Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Call vol 288 336 295 251 280 300 398 418 422 471 522 502 449 452 420 423

In forecasting the short term demand for the Help Desk based on the table above, I would use the Root Mean Squared Error (RMSE) to predict the short term changes in their market volumes. The mean number of calls received by the Help Desk for the period is 389.1875, and the RMSE is 5.1420. This means that the future demand for the Help Desk is expected to be about 5% per day. Using the RMSE and the mean, the short term demand for the department shall range from 389 ± 5% of customers seeking help from the Help Desk per day. The demand can be illustrated diagramatcally as shown in the chart below.

In conclusion, the Help Desk is a management support component that manages all the operations of the company. It is for this reason that Barnes refers to the Help Desk as the heartbeat of the company’s operations. The department handles all the customers’ requests and claims by effectively linking the company and the outside world. In this way, the Help Desk ensures that the companies’ operations are kept in check.

Works Cited

Barnes, D.,. Operations Management: An Introduction Perspective. London: Thomson Learning,  2008.

Hill, T.,. Operations Management. 2nd. Basingstoke: Palgrave Macmillan, 2005.